Frequently Asked Questions

We want you to feel comfortable and well-informed about our office and procedures, and have provided answers to some of our most frequently asked questions below. If you have a question that is not answered below, please send us an email.

Office Hours and Appointments
Our offices are open Monday through Friday, from 8:00 a.m. to 5:00 p.m. Appointments can be made by calling 269-979-6200.

Emergencies
If you have an emergency, please call 269-979-6200. Our phones are answered 24 hours.

Insurance, Billing, and Payments
Family Surgical works with many insurance and managed care plans. With the large number of variations in insurance plans, it is the patient's responsibility to verify his or her coverage and limitations of the plan with his or her insurance provider. In some cases, insurance coverage may not be applicable (e.g. cosmetic surgery or treatments).

We will file your insurance claim for you and ask that all co-pay requirements be made at the time of your office visit when care is provided.

Many insurance providers require pre-authorization or second opinions prior to surgery or hospitalization. We encourage you to take an active part in this process by contacting your employer or insurance provider prior to surgery.

Prescriptions
If you need a prescription refill, please call the office before Noon to ensure availability the same day.

Referrals
We welcome the involvement of your family physician in your care plan. After you have recovered from surgery, you will return to your family physician for continuing medical care. If you require additional services, we are always available to provide you with our highly-skilled and personal touch.

Confidentiality
The doctor/patient relationship is a privileged one. Communication between you and your doctor will not be disclosed to others without your written permission. Please read our privacy policy for more information.